Serance Gems is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.serancegems.com.au

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1. Information We Collect

We may collect the following types of personal information:

• Personal details: Name, email address, phone number

• Billing & shipping information: Address, country, postcode

• Payment information: Processed securely via third-party payment providers (we do not store card details)

• Order details: Products purchased, order history

• Technical data: IP address, browser type, device information

• Communications: Emails, messages, enquiries, or WhatsApp communications

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2. How We Collect Information

We collect information when you:

• Place an order on our website

• Contact us via email, contact forms, or WhatsApp

• Subscribe to newsletters or updates

• Browse our website (via cookies and analytics tools)

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3. How We Use Your Information

Your information is used to:

• Process and fulfil orders

• Communicate about your enquiries or purchases

• Provide customer support

• Improve our website and services

• Meet legal, tax, and regulatory requirements

• Prevent fraud and ensure secure transactions

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4. Disclosure of Personal Information

We may share your information with:

• Payment processors (e.g. Stripe, PayPal)

• Shipping and courier services

• Website hosting and IT service providers

• Professional advisers (accountants, legal advisers)

• Government authorities when required by law

We do not sell or rent your personal information to third parties.

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5. International Transactions

Serance Gems operates internationally.
If you are located outside Australia, your information may be processed or stored overseas where our service providers operate. We take reasonable steps to ensure overseas recipients comply with privacy obligations.

6. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to:

• Understand website usage

• Improve user experience

• Measure marketing performance

You can disable cookies via your browser settings, but some features may not function correctly.

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7. Data Security

We take reasonable steps to protect your personal information from:

• Loss

• Misuse

• Unauthorised access

• Disclosure or alteration

Our website uses SSL encryption and secure systems to safeguard data.

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8. Access & Correction

You may request access to or correction of your personal information at any time by contacting us.
We will respond within a reasonable timeframe.

9. Marketing Communications

You may receive marketing emails from us only if you have opted in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

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10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:

Serance Gems
📧 Email: serancegems@gmail.com